FAQ -HM Office Solutions ,Yangon ,Myanmar

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Frequently Asked Questions

Here are questions and answers that you will like to raise in mind before you explore our site.

How do I create an customer account ID ?

Please call customer service at 09777005641 or 09777005642 to create an online account, or request to sales@hmofficesolutions.com
How do I edit my account information?

a) Please contact your account representative or our accounting department at 09777005641 or 09777005642

How do I get the price quote?

If you have an established account, you can get a quote by contacting customer service; Phone: 09777005641 or 09777005642 , or inquiry@hmofficesolutions.com.
Is there a minimum order requirements?

Minimum order should meet 10000 kyats at least for free delivery.
How do I order special products?

Special products can only be ordered through at 09777005641 or 09777005642 or through your account representative.
How do I cancel my Order?

Please contact customer service at 09777005641 or 09777005642before 5PM Myanmar Time for next day delivery.
How do I track my back order?

Please contact customer service at 09777005641 or 09777005642 .
How to I check product availability?

If ordering through our online) and items are entered through the search field, the available quantity will show. If ordering through our Representative, please call 09777005641 or 09777005642 for availability .

Can I track my Order?

To check order status, please call customer service at 09777005641 or 09777005642 .
Do I get free shipping?

We offer free shipping on all orders with minimums purchase of 10000kyat for established accounts but depend on the location of delivery ,there will be changes as per zone.
Do I get next day delivery?

To ensure next-day delivery orders must be placed by 2:00pm, Myanmar Time.

What is return Policy?

All the items is subject to return within 3 days of purchase. To receive full credit, returned merchandise must be in the original packaging and in resalable condition. Please do not write on or deface actual product packaging. Any components, manuals, registration card(s), software, cables, and /or accessories must also be included. If merchandise is returned to our warehouse in non‐resalable condition, we will be unable to issue a credit note and product will be returned to customer.
How do I return an items?

A return request can be made through our representative by filling return form.
What is the policy regarding defective products?

Damaged or defective merchandise must be reported within 3 business days. If the wrong quantity or the wrong item is received the discrepancy needs to be reported within 2 business days of receipt of merchandise. Please call 09777005641 , 09777005642 or email inquiry@hmofficesolutions.com and state how the product is damaged so an exchange can be made. In some cases, we may need to approve products for return.

What methods of payment are accepted?

Standard billing terms are cash on delivery (COD). We accept the following major credit cards: Visa, MasterCard , Union Pay , JCB and MPU .
Are purchase order required?

A purchase order number or name is required to place an order.
Sales Tax Policy?

In accordance with the current law, we collect sales tax for all products sold within Myanmar. Tax rates vary by jurisdiction and commodity sold (i.e. food & drink items).

Why should I choose HM Office Solutions?

The only one stop office solutions company in Myanmar with dedicated team, professional with perfect customer care and varies of choice with reasonable prices . 100% own by Myanmar Citizens.
Do you deliver?

Yes , We deliver with minimum purchase of 10000 kyat only.
How long does it take to deliver?

Before 11:00 am will deliver within 48 hours.
Can I ask for sample ?

Sample can be deliver on request through our Sales Representatives but sample will not base on FOC.
Can we apply for credit Payment ?

After 3 months purchase with COD can be apply for credit Payments but depend on the favour of HMoffice solutions.
What is your office hours?

Monday to Friday from 9:00 am to 05:30pm and 09:00am to 01:00pm on Saturday .

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